Une entreprise recrute claims and service recovery agent

Claims and Service Recovery Agent

Full time
CI – Abidjan
Maersk Abidjan is looking for a self-motivated and dedicated professional who will manage the resolution of cargo claims for Maersk. The role of the Claims and Service Recovery Agent is to act as the entry point for customer issues including cargo claims and longstanding containers on a country level.
The local claims team is the contact point not only for the customer but also for the claims hubs and Centre Claims (CENCLM) and 3rd party vendors such as surveyors, Lawyers etc and will work in accordance with the defined demarcation set-up for area claims, local claims and claims hubs.
Acts as a point of contact/support for customers and internal stakeholders for all cargo claims including Ocean & LnS
Registering all potential claims and transferring quantifiable claims to the global claims Hub for claims resolution
Once received the claims assessment from claims hub (GLBCLM), evaluate to either appeal the decision to the Regional Claims Management and/or submit the claims resolution/settlement proposal to MLOS/Commercial Management
Make recommendations, initiate and pursue appropriate claims prevention measures and corrective actions
Establish working relationships with local claims vendors i.e.: surveyors, cargo salvors and P&I representatives
Responsible for only cargo claims court cases and handing over court-cases to global claim desk
Evaluate claims in accordance with local jurisdiction and assisting global claims in this regard, as well as assisting with claim documents translation
Responsible for coordinating with the local office and advising them on claim handling and third-party recoveries
Provide technical expertise and advice related to incidents, claims matter and loss prevention initiatives
Handling cargo Claims as per APMM set guidelines
Develop claims awareness and knowledge in frontline
Extreme Longstanding Cargo follow up in line with the standing SOP
Assess and document factual background of claims matters; establish and update Case Management System according with these cases
Liaise with internal and external stakeholders, such as claimants (customer, recovery agents, Lawyer, Bailiffs, Under writer) and third-party claims administrators etc. in claims resolutions
Coordinate with P&I Club / correspondents where necessary to secure Maersk interest
Ensure all document related to claims are stored electronically and enter / update data in the claims data base (case management) according to process guidelines
Identify gaps and formulate, drive and/or support corrective / loss prevention initiatives
Continually monitor procedures and business practice and take measures to correct instances where Maersk is exposed to Cargo claims related risk or financial loss
Minimum of 2 years of working experience within Shipping, Logistics and Supply chain, or Insurance Industry
Proficiency in French – & English, both spoken and written.
Experience in core claims handling (E2E) (which includes Pre-claims handling, post-claims handling and independent quantified claim handling) will be an added advantage
Legal Knowledge will be an added advantage
Functional & Technical skill
Good Analytical skills
The knowledge of local maritime laws, government regulations and Cargo claims process directly impacting claims handling in Ivory Coast
Stakeholder Management
Well, organized to carry out multi-task
Flexible with changes
Attention to details Strong values and commitment
Comm Claims & Recovery Agent IVO/BFA
Informations supplémentaires
Ref. R50622
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.


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