Maroc: une entreprise recrute un Digital Ops Business Analyst HUBS

Full time

MA – Tangier

Opportunité

The Business Analyst HUBS will be responsible to maintain and support the Digital Operations applications and solutions for the HUB terminals. To execute on the modernization and standardization for the Digital Operations applications and solutions across the HUB terminals. Will liaison between Global Strategic Demands and Local Terminal Initiatives. To manage system changes from start to finish, ensuring developments comply with the business needs as well as with the Global Standards, and are designed, developed, tested, documented, and implemented successfully.

Principle Accountabilities

Support and maintain the business applications within the Digital Operations domain

A proven track record in the TOS area, mainly in Navis XPS/N4

Good understanding of the EDI, implementation, and support

Understanding of the Gate Processes as well as industry Gate Operating Systems

Execute upgrades, software enhancements and changes to the business applications in scope, in line with global standard change management practices and without or minimizing service interruption

Resolve incidents in line with standard incident management processes and within agreed service levels

Collaborate with regional Business Analysts and the Global teams on new business needs and requirements, new enhancements, and developments

Provide training to stakeholders on provided functionalities

Deploy new standard capabilities within the specified domain in line with the global change and modernization agenda

Collaborate with other regional and local teams to ensure underlying (eg IT infrastructure, Databases, Networking, etc.) enablers are in place and meet the requirements to ensure a secure, highly performant, robust and 7×24 available application environment

Keep track of the complete inventory of all business applications and underlying technology in scope

Provide input and keep track of the business application lifecycle, keeping it up to date and execute on agreed release managements

Feed business demands within the specified domain to the Senior Business Analyst to determine functional requirements and enable delivery in collaboration with the global and regional Platform Portfolio team(s)

Contribute to the continuous business improvement process and to the meeting of business objectives

Comply working procedures and practices to global standards, policies, service management processes and operational procedures

The above outlined responsibilities are not exhaustive, and you may be required to carry out other tasks that are appropriate to your role in addition to these.

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

A proven track record in the Transportation and/or Logistical industry

Knowledge of the Container Terminal Business and of Terminal Operation System Software

Knowledge of Container Terminal Automation is an advantage

Good knowledge of the IT environment

Experience with Business Process Modelling

Experience with project management and requirements analysis an advantage

Able to devise IT test plans and implement them including training users

Work effectively under pressure

Good communication skills with the ability to work with operations and systems staff

Be able to use initiative and act independently

Excellent organisational and project management skills

Understanding of the areas of application programming, database and system design is an advantage

Have the confidence to suggest areas for improvement along with possible solutions

Contribute to the continuous business improvement process and to the meeting of business objectives

To be always an ambassador for the company internally and externally

Incident Management skills

Problem Solving and Critical Thinking

Providing quality support and maintenance of PP applications in line with business needs

Execute work according to global standards, policies and working practices

Offer in depth expertise on Platform Portfolio applications in scope

English level: Medium or High is a must

Navis XPS & N4 knowledge is great advantage

Flexibility and availability to modify the established sequence of work

Willingness to travel, across HUB terminals or as per business needs

Informations supplémentaires

Ref. R34972

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.