Une entreprise recrute customer experience partner

MA – Casablanca

Opportunité

In this role, you are responsible to develop and maintain strong interpersonal customer relationships to ensure that the best quality customer service is always provided to the customers. You will gain industry knowledge, international experience, better communication skills and techniques relevant to customer experience. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to team’s and organization’s success.

We offer:

Exciting opportunity to work at the world’s largest integrated logistics company.

Exciting opportunity in an international challenging business environment characterized by high pace and diversity.

Exciting opportunity to contribute to the growth and success of Maersk, the biggest player in the global market.

You will gain industry knowledge, international working experience, better communication skills and techniques relevant to customer experience.

Great opportunity for an individual who thrives within a fast pace, performance driven environment.  This is very dynamic position, operating in both a domestic and international environment.

Key responsibility:

Acting as primary contact for customers, you will actively build strong relationships with customers and gain an understanding for their business, service needs, drivers, and desires.

Be the primary point of contact and act as an advocate for the customers, internally within Maersk and affiliate company

Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders

Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions

Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge

In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders

Who we are looking for:

Minimum Bachelor degree in business administration or logistics

Excellent written and verbal communication skills in English, French and Arabic

Energetic, Well-organized, Self- Initiated and good coordination skills

Good analytical and problem-solving skills – ability to look beyond the obvious and identify creative solutions

Be able to work under pressure and handling multi-tasks in very Dynamic Environment

Informations supplémentaires

Ref. R48626

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.