Role description/responsibilities

Your role as Receptionist in AfricaWorks is to be the first point of contact, to manage our front desk on a daily basis and to perform a variety of operational & administrative tasks:

Customer Service & Satisfaction

Welcome & greet members and visitors
Handle members complains – either address them or report them upwards

Operations

In charge of:

Opening the space in the morning
Performing Business Concierge tasks (mail, bookings, binding etc.)
Mail & Package Handling (e.g. PO Box, mail reception & dispatch)
Managing Facilities Team
Managing Valet Services (Optional as per Brand Standards)
Handling Inbound Phone calls & Space email address
Printing Services (e.g. vendor, printer, cartridges, paper etc.)
Visitor Management System
Meeting Rooms (e.g. booking, video conference, arrangement etc.)
Reception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.)
Electricity Management
Maintenance & Repairs
Emergency Health response
Double checking building common areas are up to standards
Representing the Company (!)

Assisting the Success Manager in:

onboarding new members
organizing events (e.g. Open House, Networking, Round Tables etc.)
giving Tours to prospective members
collecting Google reviews
collecting membership feedback
providing IT back up for the space & to members
maintaining space compliance (e.g. Insurance, business permits etc.)

KPIs:

Overall Client Satisfaction (NPS of the space as measured every quarter)
Overall Space Profitability (as measured in the EBITDA vs IC IRR)
Customer Complaints
Quality of Facilities (Rating of that criteria as per the Quarterly)
Quality of Printing Services (Rating of that criteria as per the Quarterly)
Peer rating (Success Manager, Ops Manager + Facility Operator ?)

Requirements

Bold
Agile
Passionate about Africa and our mission (“To Unlock Africa’s potential through work”)
Proven experience as a Receptionist, Front Office Representative with hospitality background or similar role.
Customer service oriented
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g., fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues and complaints arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks

Closing date : 3 August 2021

POSTULERhttp://africaworks.breezy.hr.