Role description/responsibilities
Your role as Receptionist in AfricaWorks is to be the first point of contact, to manage our front desk on a daily basis and to perform a variety of operational & administrative tasks:
Customer Service & Satisfaction
- Welcome & greet members and visitors
- Handle members complains – either address them or report them upwards
Operations
In charge of:
- Opening the space in the morning
- Performing Business Concierge tasks (mail, bookings, binding etc.)
- Mail & Package Handling (e.g. PO Box, mail reception & dispatch)
- Managing Facilities Team
- Managing Valet Services (Optional as per Brand Standards)
- Handling Inbound Phone calls & Space email address
- Printing Services (e.g. vendor, printer, cartridges, paper etc.)
- Visitor Management System
- Meeting Rooms (e.g. booking, video conference, arrangement etc.)
- Reception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.)
- Electricity Management
- Maintenance & Repairs
- Emergency Health response
- Double checking building common areas are up to standards
- Representing the Company (!)
Assisting the Success Manager in:
- onboarding new members
- organizing events (e.g. Open House, Networking, Round Tables etc.)
- giving Tours to prospective members
- collecting Google reviews
- collecting membership feedback
- providing IT back up for the space & to members
- maintaining space compliance (e.g. Insurance, business permits etc.)
KPIs:
- Overall Client Satisfaction (NPS of the space as measured every quarter)
- Overall Space Profitability (as measured in the EBITDA vs IC IRR)
- Customer Complaints
- Quality of Facilities (Rating of that criteria as per the Quarterly)
- Quality of Printing Services (Rating of that criteria as per the Quarterly)
- Peer rating (Success Manager, Ops Manager + Facility Operator ?)
Requirements
- Bold
- Agile
- Passionate about Africa and our mission (“To Unlock Africa’s potential through work”)
- Proven experience as a Receptionist, Front Office Representative with hospitality background or similar role.
- Customer service oriented
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g., fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues and complaints arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
Closing date : 3 August 2021
POSTULERhttp://africaworks.breezy.hr.
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