Role description/responsibilities

Your role as Receptionist in AfricaWorks is to be the first point of contact, to manage our front desk on a daily basis and to perform a variety of operational & administrative tasks:

Customer Service & Satisfaction

• Welcome & greet members and visitors
• Handle members complains – either address them or report them upwards

Operations

In charge of:

• Opening the space in the morning
• Performing Business Concierge tasks (mail, bookings, binding etc.)
• Mail & Package Handling (e.g. PO Box, mail reception & dispatch)
• Managing Facilities Team
• Managing Valet Services (Optional as per Brand Standards)
• Handling Inbound Phone calls & Space email address
• Printing Services (e.g. vendor, printer, cartridges, paper etc.)
• Visitor Management System
• Meeting Rooms (e.g. booking, video conference, arrangement etc.)
• Reception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.)
• Electricity Management
• Maintenance & Repairs
• Emergency Health response
• Double checking building common areas are up to standards
• Representing the Company (!)

Assisting the Success Manager in:

• onboarding new members
• organizing events (e.g. Open House, Networking, Round Tables etc.)
• giving Tours to prospective members
• collecting Google reviews
• collecting membership feedback
• providing IT back up for the space & to members
• maintaining space compliance (e.g. Insurance, business permits etc.)

KPIs:

• Overall Client Satisfaction (NPS of the space as measured every quarter)
• Overall Space Profitability (as measured in the EBITDA vs IC IRR)
• Customer Complaints
• Quality of Facilities (Rating of that criteria as per the Quarterly)
• Quality of Printing Services (Rating of that criteria as per the Quarterly)
• Peer rating (Success Manager, Ops Manager + Facility Operator ?)

Requirements

• Bold
• Agile
• Passionate about Africa and our mission (“To Unlock Africa’s potential through work”)
• Proven experience as a Receptionist, Front Office Representative with hospitality background or similar role.
• Customer service oriented
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g., fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues and complaints arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks

Closing date : 3 August 2021

POSTULERhttp://africaworks.breezy.hr.